Privacy Policy

The Result Center, LLC

Effective date: May 30, 2026 Last updated: May 30, 2026 Version: 1.0

A note on this document. This is our Privacy Policy — the binding legal statement of what data we collect, how we use it, who we share it with, and the rights you have. It is written to be read, not to be hidden behind. For the values and architectural choices behind these practices — why we made them — see our companion Privacy Commitments page. The Privacy Commitments page is a statement of values; this Privacy Policy is the controlling legal document. Where the two differ, this Privacy Policy and the governing contract documents control.

1. Who we are and how to reach us

The Result Center, LLC (“TRC,” “we,” “us,” or “our”) is a Pennsylvania limited liability company. We operate the website at theresultcenter.com, the AI for the C Suite podcast and newsletter, and two platforms:

CLAIR — the practitioner-facing AI agent infrastructure used by Result Center Collective practitioners doing client work.
EPIE (the Executive Pattern Intelligence Engine) — the subscriber-facing executive intelligence platform.

This Privacy Policy applies to personal information we handle through our website, our podcast and newsletter, EPIE, and CLAIR, except where a separate notice or agreement is presented to you.

For any privacy question, request, or concern:

Email: legal@resultcenter.net Postal mail: The Result Center, LLC, P.O. Box 34, Marysville, PA 17053-9998

We acknowledge privacy inquiries in writing within three (3) business days.

2. The short version

We treat personal data as a strategic asset to be protected, not a resource to be exploited. In plain terms:

We collect the information we need to run our website, deliver our content, and operate EPIE and CLAIR — and not more than that.
We never sell, and never share for advertising, the data you put into EPIE or CLAIR. That is a hard line.
Our marketing website is a separate matter, and we’re upfront about it. Like most sites, theresultcenter.com uses Google Analytics and the Meta Pixel. Under California law, the Meta Pixel counts as “sharing” personal information for cross-context behavioral advertising. You can opt out, and we honor the Global Privacy Control signal. This applies only to website-visitor data — never to your EPIE or CLAIR content. (See Sections 9 and 10.)
EPIE’s intelligence is built from content we have published ourselves — not from subscriber inputs. Your queries, uploads, and conversations inside EPIE are not used to train our models or any third-party AI model, and your individual data is never shown to another subscriber, never used in a form that identifies you or your company, and never sold.
We do study EPIE usage in aggregate. To spot trends, improve and build the product, and inform what we research and publish, we analyze how EPIE is used in aggregated, de-identified form — never in a way that can be traced back to you or your company. This is described in Section 5. Material a practitioner processes in CLAIR is excluded from all of this; CLAIR data stays in CLAIR.
Your data is encrypted in transit and at rest, isolated from other users at both the application and database layers, and access is controlled and logged.

The sections below are the detail.

3. Information we collect

3.1 Information you provide directly

Contact and inquiry information — your name, email address, organization, and the content of any message when you contact us, request information, subscribe to the newsletter, or apply to the Collective.
Account information — for EPIE, subscriber accounts are provisioned through our community platform, Mighty Networks. Account identity and billing are handled within Mighty Networks under Mighty Networks’ own privacy terms; we do not store full payment card details on our systems.
Content you submit to the platforms — for EPIE, the queries you ask and documents you upload; for CLAIR, the client-related material a practitioner processes through the platform. These are described further in Sections 5 and 6.

3.2 Information collected automatically

When you use our website, we and our service providers collect standard technical information such as IP address, device and browser type, pages viewed, referring URLs, and timestamps, using cookies and similar technologies. Our website uses Google Analytics (to understand site usage) and the Meta Pixel (to measure and target our advertising). These are third-party technologies that share website-visitor information with Google and Meta respectively. See Section 9 (Cookies) for detail and your choices, and Section 10 for your California opt-out rights.

3.3 Information from third parties

We may receive information from the platforms and services we use to operate — for example, membership and billing status from Mighty Networks, or transcription output from our podcast production tools. These sources are identified in Section 7.

3.4 What we do not collect

We do not knowingly collect special categories of data beyond what you choose to provide in your communications or platform inputs. We do not build advertising or behavioral profiles from your EPIE or CLAIR platform activity. (Our marketing website does use advertising and analytics cookies, as disclosed in Sections 3.2, 9, and 10.) We do not knowingly collect information from children (see Section 12).

4. How we use information

We use personal information to:

operate, secure, and improve our website, podcast, newsletter, EPIE, and CLAIR;
provide the services you request and respond to your inquiries;
administer EPIE subscriptions and CLAIR practitioner access (identity, authentication, and support);
send the newsletter and service communications you have asked for or that relate to your account (you can unsubscribe from marketing email at any time);
maintain security, prevent fraud and abuse, and enforce our terms;
analyze EPIE usage in aggregated, de-identified form to understand trends, improve and develop the platform and its features (including aggregate trend or benchmark features within EPIE), and inform our research and published content (see Section 5);
comply with legal obligations and establish, exercise, or defend legal claims.

We do not use the content you submit to EPIE or CLAIR to train AI models, and we do not use CLAIR material for any of the aggregate analysis described above. See Sections 5 and 6.

5. AI processing, model training, and the content library

This section governs how we handle the things you type, ask, and upload inside EPIE. CLAIR is treated separately and more strictly — see Section 6.

No training on your inputs. The AI layer of our platform runs on Amazon Bedrock. The models available through Bedrock are operated under contracts that prohibit using your inputs to train future models. Your inputs are not used to train our models or any third-party AI model, and they do not become part of the content library that EPIE draws its answers from.

Your individual data stays yours. Your queries and uploads are processed inside our secured AWS environment and are isolated to you — not visible to other subscribers, and never sold or disclosed in a form that identifies you or your company. Where EPIE offers a multi-model research feature, a query you run through that feature may be sent to an external AI provider to generate a result. When that happens, the query is transmitted under provider terms that prohibit using it to train their models, and the provider does not receive your account identity or your stored documents unless you include them in the query. We tell you this directly rather than make a blanket claim that no third party ever processes your data.

Aggregate, de-identified insights. We analyze how EPIE is used — across the whole subscriber base — to understand trends, improve and develop the platform, build aggregate trend or benchmark features within the product, and inform the research and content we publish (such as reports, the podcast, and the newsletter). We do this only with aggregated and de-identified information, and we hold ourselves to clear limits:

We do not use this to expose, reconstruct, or single out any individual subscriber or any individual company. Insights are derived and presented only at a level of aggregation high enough that no person or company can be identified or singled out.
We apply reasonable measures to de-identify the underlying data, we commit not to attempt to re-identify it, and we do not sell it.
This is separate from the answer corpus: your individual inputs still never become part of the content library EPIE answers from (above). Aggregate insight is about patterns across many subscribers, not your individual content.
CLAIR material is entirely excluded from this analysis (see Section 6).

Because this analysis uses only aggregated, de-identified information that cannot be traced back to you, it does not expose your individual data. We rely on that de-identification standard rather than an opt-out.

The content library is ours, not yours-made-ours. EPIE’s pattern intelligence is drawn from material The Result Center owns and has intentionally published — the AI for the C Suite® podcast, the Friday newsletter, and related work. Your strategic context never becomes part of that library.

For the full plain-language walkthrough of the architecture, see our Privacy Commitments page and, on request, the Platform Security Overview, AI Governance Policy, and Data Handling Addendum.

6. CLAIR and client-confidential material

CLAIR is used by Result Center Collective practitioners who bring client material into the platform to do client-facing work. Work in CLAIR stays in CLAIR. For data processed through CLAIR:

Client data is processed inside a secure AWS tenancy managed by the Organization and is not used to train models.
CLAIR client material is never included in any aggregate, trend, or benchmark analysis, and never informs any feature, research, or content outside the engagement it belongs to. The aggregate-insights practices described in Section 5 apply to EPIE only and do not touch CLAIR.
Tenant separation is enforced at both the application and the database layers, so a practitioner sees only their own client data.
When a CLAIR engagement ends, AI conversation histories containing that client’s data are archived out of active agent memory into secure storage, so material from one engagement does not surface in another.

Where TRC processes client data on behalf of a practitioner or their client, TRC acts as a processor/service provider, and the practitioner’s own agreements with their clients, together with the Data Handling Addendum, govern that relationship.

We do not sell your personal information for money. We share information only as described here:

Service providers / sub-processors that operate the platform and business under contractual confidentiality and data-protection obligations.
Advertising and analytics partners for our marketing website only — Google (Analytics) and Meta (Pixel) receive website-visitor data, which under California law is “sharing” for cross-context behavioral advertising. You can opt out (Sections 9–10). This never includes EPIE or CLAIR content.
Professional advisors (legal, accounting, insurance) where reasonably necessary.
Legal and safety — to comply with law, respond to lawful requests, or protect the rights, safety, and property of TRC, our users, or others.
Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

Our principal sub-processors are:

Sub-processor	Function	Data involved
Amazon Web Services (incl. Aurora PostgreSQL, Amazon Cognito, Amazon Bedrock, AWS KMS)	Cloud infrastructure, database, identity, AI processing, encryption keys	All platform data
Microsoft (Microsoft 365 / Dynamics)	Business productivity and CRM	Contact and business records
Mighty Networks	Community hosting; EPIE account and billing	Account identity, billing
Otter.AI	Podcast / content transcription	Published-content production data
Zoom	Video conferencing	Meeting data
Podbean	Podcast hosting	Published-content distribution
Google (Google Analytics)	Website analytics	Website-visitor data only
Meta (Meta Pixel)	Website advertising measurement and targeting	Website-visitor data only

Google and Meta receive only website-visitor information through cookies on theresultcenter.com — never your EPIE or CLAIR content. Your choices for those technologies are in Sections 9 and 10.

A current sub-processor list is available on request at legal@resultcenter.net.

8. International data transfers

We are a United States company, our audience is in the United States, and our infrastructure is operated in the United States. We do not target our services to the European Economic Area, the United Kingdom, or Switzerland, though we do not refuse a subscriber who comes to us from those regions. If you access our services from outside the United States, your information will be transferred to and processed in the United States. Where we transfer personal data from the EEA, the UK, or Switzerland, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses (and the UK Addendum), together with the technical protections described in this Policy. Because we do not direct our offerings to the EEA or UK market, we do not maintain an Article 27 representative; if that changes, we will appoint one.

9. Cookies and similar technologies

Our website uses cookies and similar technologies in these categories:

Category	Purpose	Set by	Examples
Strictly necessary	Make the site work (security, load balancing, basic functionality)	First party	Session/security cookies
Analytics	Understand how visitors use the site	Third party (Google Analytics)	`_ga`, `_gid`
Advertising / targeting	Measure and target our advertising	Third party (Meta Pixel)	`_fbp`, `fr`

Analytics and advertising cookies are non-essential. We take a straightforward, US-focused approach: we tell you here what we use, and you can opt out at any time without having to clear a pop-up to read the site.

Your controls. You can:

turn cookies off in your browser settings;
install Google’s Google Analytics opt-out browser add-on;
adjust your Meta / Facebook ad preferences to limit interest-based advertising; and
send a Global Privacy Control (GPC) signal, which we honor as a request to opt out of “sharing” (see Section 10).

Disabling some cookies may affect how the site functions. We do not respond to browser “Do Not Track” signals, which lack a common standard. If we later begin actively marketing our services into the EEA or UK, we will add an opt-in consent mechanism for visitors in those regions at that time.

10. Your California privacy rights (CCPA/CPRA)

If you are a California resident, you have the following rights regarding your personal information:

Right to know the categories and specific pieces of personal information we have collected, the sources, the business or commercial purpose, and the categories of third parties to whom we disclose it.
Right to delete personal information we have collected, subject to legal exceptions.
Right to correct inaccurate personal information.
Right to opt out of sale or sharing. We do not sell personal information for money. Our marketing website does “share” website-visitor identifiers and activity for cross-context behavioral advertising via the Meta Pixel. You can opt out at any time using the browser, Google, and Meta controls in Section 9, by sending a Global Privacy Control signal (which we honor), or by emailing legal@resultcenter.net. We do not sell or share any EPIE or CLAIR platform content.
Right to limit use of sensitive personal information. We do not use sensitive personal information for purposes that trigger this right.
Right to non-discrimination for exercising your rights.

Categories of personal information collected (CCPA categories) in the past 12 months: identifiers (name, email, IP address, online identifiers); customer records (contact/billing-related); internet/network activity (site usage); and the contents of communications and platform inputs you choose to provide. We disclose these categories to the service providers listed in Section 7 for the business purposes in Section 4. We “share” only internet/network activity and online identifiers from website visitors, and only with Google and Meta for analytics and advertising (Sections 3.2, 9). We do not sell any category, and we do not share any EPIE or CLAIR platform content.

De-identified and aggregate information. Where we derive de-identified or aggregate information from EPIE usage (Section 5), we maintain it in de-identified form, do not attempt to re-identify it except as permitted by law to test our de-identification, and do not sell it. We treat such information consistent with the CCPA/CPRA standard for de-identified and aggregate consumer information.

How to exercise your rights: email legal@resultcenter.net with the nature of your request. We will verify your identity before responding and will respond within the timeframes required by law. You may use an authorized agent; we will require proof of authorization. We will not discriminate against you for exercising these rights.

If you are in the European Economic Area, the United Kingdom, or Switzerland, the following applies.

Controller. The Result Center, LLC is the controller of personal data processed through our website, newsletter, and EPIE. For client data processed through CLAIR on behalf of a practitioner, we generally act as a processor.

Legal bases. We process personal data on the basis of: performance of a contract (to provide EPIE/CLAIR and respond to requests); legitimate interests (to operate, secure, and improve our services, to produce aggregated and de-identified insights about how EPIE is used, and to communicate with our audience, balanced against your rights — and once information is genuinely anonymized, it is no longer personal data under GDPR); consent (for marketing email and non-essential cookies, where required, which you may withdraw at any time); and legal obligation (to comply with law).

Your rights. Subject to applicable law, you have the right to access, rectify, erase, restrict, and port your personal data; to object to processing based on legitimate interests or for direct marketing; and to withdraw consent. To exercise any of these, email legal@resultcenter.net.

Retention. See Section 13.

Complaints. You have the right to lodge a complaint with your local supervisory authority. We ask that you contact us first so we can try to resolve the matter.

EU/UK representative. Because we are a US company that does not target the EEA or UK market (Section 8), we do not currently maintain a representative under GDPR Article 27 / UK GDPR. If we begin offering services directed to those regions, we will appoint one.

12. Children’s privacy

Our website and services are intended for businesses and professionals and are not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us personal information, contact legal@resultcenter.net and we will delete it.

13. How long we keep information

We keep personal information only as long as necessary for the purposes described in this Policy or as required by law. In particular:

EPIE conversation history is retained for up to one year, then deleted.
Deletion requests for client or customer data are honored within sixty (60) days, except for what we must retain to meet legal, tax, or contractual obligations or a litigation hold.
CLAIR engagement data is archived out of active memory at engagement conclusion and retained per the Data Handling Addendum.
Contact, account, and business records are kept for the life of the relationship and a reasonable period afterward consistent with our legal obligations.

The Data Handling Addendum is the controlling document on retention and deletion details.

14. How we protect information

We protect personal information with encryption in transit and at rest (keys managed by AWS KMS), identity and authentication through Amazon Cognito with multi-factor authentication required, network isolation of the database from the public internet, tenant separation enforced at both the application and database layers, audit logging, and a documented incident-response procedure.

On certifications, the honest line: the AWS infrastructure our platform runs on is independently audited against SOC 2, ISO 27001, HIPAA-eligibility, PCI DSS, and FedRAMP — verifiable directly from AWS. The TRC application that sits on top of that audited infrastructure is not itself independently SOC 2 audited; application-level SOC 2 Type II is on our roadmap. We state this directly rather than imply a certification we do not yet hold.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

15. Third-party links

Our website and content may link to third-party sites and services (for example, Mighty Networks, podcast players, or external AI providers). Their privacy practices are governed by their own policies, not this one.

16. Changes to this Policy

We may update this Policy from time to time. When we make material changes, we will update the “Last updated” date and, for changes that materially affect active EPIE subscribers or Collective practitioners, provide notice consistent with the applicable subscriber terms and Master Practitioner Agreement (at least thirty (30) days where those terms require it).

17. Contact

Questions, requests, or concerns about privacy:

The Result Center, LLC Email: legal@resultcenter.net Postal: P.O. Box 34, Marysville, PA 17053-9998

We acknowledge in writing within three (3) business days. Security and privacy conversations are not won by avoiding hard questions. They are won by answering them clearly.

Privacy Policy — what we collect and how we handle your data
Privacy Commitments — the values and architecture behind those practices
Terms of Use — the terms that govern use of our website

The Result Center, LLC · P.O. Box 34, Marysville, PA 17053-9998 · legal@resultcenter.net